If you’re looking to return or exchange your order for whatever reason, we're here to help! We offer returns or exchanges within 30 days of receiving your order. You can return your product for store credit, a different product, or a refund to the original payment method.
Please note the following exceptions to our return and exchange policy:
- Discounted items are final and cannot be returned or exchanged
- Returned items must have tags still on and be returned in original packaging
- Returned items must have no visible signs of wear or use
To initiate a return or exchange, please complete the following steps:
- Email firstname.lastname@example.org
- Place "EL ROAD Return" in the subject line
- Let us know the products you wish to return or exchange from your order
- We will respond to your email promptly
- How long it takes to receive your refund, replacement product, or store credit - Once your return has been received we will process the refund/exchange/store credit immediately.